Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Restaurant Engine Pro ("REP," "we," "us," or "our"). By creating an account, subscribing to a plan, or otherwise using the Restaurant Engine Pro platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

Restaurant Engine Pro is a software-as-a-service (SaaS) platform designed specifically for restaurant operators. Our services include, but are not limited to:

• Customer relationship management (CRM) tools built for the restaurant industry
• Automated marketing and review management systems
• AI-powered messaging and lead nurturing workflows
• Reputation management and online review response tools
• Analytics and reporting dashboards
• Website and funnel builder tools
• Integration capabilities with third-party restaurant tools and platforms

Services are delivered on a subscription basis and may vary by plan tier (Core, Premium, or VIP). Features included in each tier are described at the time of purchase and may be updated with advance notice.

To access the platform, you must create an account and provide accurate, complete, and current information. You agree to:

• Maintain the accuracy of your account information at all times
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized access or security breach
• Be solely responsible for all activity that occurs under your account

You must be at least 18 years of age and legally authorized to operate a business in your jurisdiction to use our services. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

4.1 Plan Tiers

Restaurant Engine Pro offers three subscription tiers:

Features included in each tier are detailed on our pricing page and may be updated from time to time. Annual subscribers receive a discounted equivalent rate reflected at the time of billing.

4.2 Billing and Payment

Subscriptions are billed in advance on a monthly or annual basis depending on the plan selected. By providing a payment method, you authorize us to charge all applicable fees to that payment method on a recurring basis. All fees are stated in U.S. dollars and are non-refundable except as expressly set forth in these Terms.

If your payment fails, we will attempt to notify you and may suspend access to your account until payment is resolved. Continued failure to pay may result in account termination.

4.3 Price Changes

We reserve the right to adjust pricing at any time. Existing subscribers will receive at least 30 days advance written notice of any price increases before they take effect. Your continued use of the platform after the effective date of a price change constitutes acceptance of the new pricing.

4.4 Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial billing periods. Annual subscribers who cancel mid-term are not entitled to a prorated refund unless otherwise expressly agreed in writing.

All Restaurant Engine Pro plans include live human onboarding and ongoing human support. We are committed to ensuring you are set up for success and have access to a real person throughout your experience on the platform. Support is available via the channels listed in your account dashboard.

Onboarding sessions are scheduled upon account activation and must be completed within 30 days of your subscription start date. We reserve the right to conduct onboarding via video call, phone, or messaging platform at our discretion.

As a client of Restaurant Engine Pro, you agree to use the platform lawfully and responsibly. You are solely responsible for all content you upload, publish, or transmit through the platform, including but not limited to marketing messages, customer data, and campaign materials.

You agree NOT to use the platform to:

• Violate any applicable local, state, federal, or international law or regulation
• Send unsolicited bulk communications (spam) or violate the TCPA or CAN-SPAM Act
• Collect, store, or process personal data without proper consent or in violation of applicable privacy laws
• Transmit any material that is defamatory, obscene, fraudulent, or harmful
• Attempt to reverse engineer, decompile, or extract source code from the platform
• Resell, sublicense, or transfer access to the platform to unauthorized third parties
• Interfere with or disrupt the integrity or performance of the platform

Violations of this section may result in immediate suspension or termination of your account without refund.

7.1 Our Intellectual Property

The Restaurant Engine Pro platform, including its software, design, features, workflows, templates, branding, and documentation, is owned by Restaurant Engine Pro and protected by applicable intellectual property laws. Nothing in these Terms grants you any rights to our intellectual property except the limited license to use the platform as described herein.

7.2 Your Content

You retain ownership of all content, data, and materials you submit to the platform ("Client Content"). By using the platform, you grant Restaurant Engine Pro a limited, non-exclusive, royalty-free license to use, store, and process your Client Content solely as necessary to provide the services.

You represent and warrant that you have all rights, licenses, and permissions necessary to submit your Client Content and that it does not infringe any third-party intellectual property rights.

We take data privacy seriously. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you agree to the collection and use of your information as described in the Privacy Policy.

You are responsible for ensuring that your use of the platform, including the collection and processing of your customers' personal data, complies with all applicable privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and any applicable state or federal regulations.

We implement commercially reasonable technical and organizational security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security of your data.

The platform may offer integrations with third-party tools and services. Your use of any third-party integration is subject to the terms and privacy policies of those third parties. Restaurant Engine Pro does not control and is not responsible for the content, functionality, or data practices of third-party services.

We reserve the right to modify, suspend, or discontinue any third-party integration at any time without notice if necessary due to changes in third-party terms or service availability.

10.1 Disclaimer of Warranties

10.2 Limitation of Liability

You agree to indemnify, defend, and hold harmless Restaurant Engine Pro and its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to the platform
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your Client Content or any infringement of third-party rights

These Terms remain in effect for as long as you maintain an active subscription. Either party may terminate this agreement:

• You may cancel at any time through your account settings, with effect at the end of your current billing period
• We may suspend or terminate your account immediately if you violate these Terms, fail to pay fees, or if required by law

Upon termination, your right to access and use the platform will cease immediately. We will retain your data for up to 30 days post-termination to allow for data export, after which it may be permanently deleted. We are not liable for any loss of data resulting from account termination.

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the platform shall first be addressed through good-faith negotiation between the parties.

If the parties are unable to resolve a dispute through negotiation within 30 days, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). Arbitration shall take place in Sacramento County, California. Both parties waive the right to a jury trial and the right to participate in class action proceedings.

We reserve the right to update or modify these Terms at any time. When we make material changes, we will provide at least 30 days advance notice via email or a prominent notice within your account dashboard. Your continued use of the platform following the effective date of any changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically. The "Last Updated" date at the top of this document reflects the most recent revision.

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any order forms or agreements executed between us, constitute the entire agreement between you and Restaurant Engine Pro with respect to the subject matter herein and supersede all prior or contemporaneous agreements.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.5 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including but not limited to acts of God, natural disasters, government actions, or internet service disruptions.

If you have questions about these Terms of Service, please contact us: